Key features:
Kanban view: Incidents are managed through a three-column Kanban board, categorizing reports into Reported, Resolving, and Solved. This visual organization helps track the status of each issue, ensuring nothing falls through the cracks.
Real-time notifications: When a new incident is reported, administrators receive an immediate notification via email or Slack, enabling prompt action.
User-friendly reporting: Employees can quickly report incidents through their dashboard using the "Quick Actions" feature, or administrators can log incidents directly from the Incidents module.
Benefits:
Streamlined management: By centralizing incident reports, Dibsido ensures that all workplace issues are addressed efficiently. The history feature allows admins to review how similar problems were handled previously, providing valuable insights and promoting consistency in problem resolution.
Transparency: The system keeps all stakeholders informed, from the moment an issue is reported until it is resolved. The ability to track the status of incidents in real-time fosters transparency and accountability within the organization.
Overview of incident reporting
Dibsido's incident reporting module empowers employees to easily log any issues or concerns they encounter in the office. Whether it's a broken piece of equipment, a security concern, or a maintenance issue, everything can be recorded and tracked in one place.
Administrators can manage reported problems by moving them through the Kanban board according to their status, assigning solvers, and documenting how the issue was resolved. This organized approach not only improves response times but also helps in maintaining a safe and efficient workplace.
With incident reporting, you have complete control over workplace issues, ensuring that problems are addressed quickly and effectively, and that similar issues can be prevented in the future.