---
title: "How to add an incident"
description: "Adding incidents in Dibsido allows users, administrators, and operators to report and manage workplace issues efficiently. Whether you're a user reporting a problem or an admin handling incidents, this guide will walk you through the steps."
url: https://help.dibsido.com/en/articles/159-how-to-add-an-incident
collection: "Incident reports"
updated: 2025-09-30
language: en
---

# How to add an incident

Adding incidents in Dibsido allows users, administrators, and operators to report and manage workplace issues efficiently. Whether you're a user reporting a problem or an admin handling incidents, this guide will walk you through the steps.

## Adding an incident as a user:

1.  **Navigate to your dashboard:**
    
    -   Log in to Dibsido and go to your **Dashboard**.
        
2.  **Use quick actions to report:**
    
    -   In the **Quick Actions** section, click on **Report incident**.
        
    
    ![](https://staticfiles.gleap.io/ghelparticle/gK0l5KWWpK3vBzYYGbVV6pc9S2EbGqv1IXdr7HgtrFo1SbtD6PAzTUkl0aY5b5UOP3s8qiARcsI.png)
3.  **Fill in the incident details:**
    
    -   A form will appear where you can enter the necessary information:
        
        -   **Type of incident:** Select the category that best describes the issue.
            
        -   **Name:** Provide a short name or title for the incident.
            
        -   **Location:** Indicate where the incident occurred.
            
        -   **Description:** Describe the problem in detail.
            
        -   **Just happened:** Toggle this on if the incident occurred just now.
            
4.  **Submit the report:**
    
    -   Once all the details are filled in, click on **Report incident**.
        
    -   A notification will automatically be sent to the administrator or operator, alerting them to the new report.
        

## Adding an incident as an administrator or operator:

1.  **Access the incidents module:**
    
    -   From the main menu, go to **Office** and then select **Incidents**.
        
2.  **Add a new incident:**
    
    -   Click on the **Report incident** button at the top of the Kanban board.
        
        ![](https://staticfiles.gleap.io/ghelparticle/5IbFom4X079WjhNTfnLFQkHUVlYV6DNaUbGVNMWRjAyWNRkl1m85NLJmDpj1oY21LJDj2RpyaqF.png)
3.  **Enter the incident information:**
    
    -   Fill out the same form as described above:
        
        -   **Type of incident**
            
        -   **Name**
            
        -   **Location**
            
        -   **Description**
            
        -   **Just happened**
            
4.  **Submit the report:**
    
    -   After completing the form, click on **Report incident** to log the issue.
        

### Additional information:

-   **Real-time notifications:** When a user reports an incident, the administrator or operator will receive a notification via email or Slack, ensuring that the issue is addressed promptly.
    
-   **Tracking and managing incidents:** All reported incidents will appear on the **Incidents** Kanban board under the **Reported** column. Administrators can then move these incidents through the **Resolving** and **Solved** columns as they are addressed.
    

By following these steps, you can ensure that all workplace issues are reported and handled efficiently, maintaining a safe and functional environment for everyone.