---
title: "No-show report: find missed check-ins"
description: "Use the No-show rate in desk reports to find reservations where the person did not check in."
url: https://help.dibsido.com/en/articles/271-no-show-report-find-missed-check-ins
collection: "Desk Reports"
updated: 2026-11-10
language: en
---

# No-show report: find missed check-ins

Use the No-show rate in desk reports to find reservations where the person did not check in.

When check-in is enabled for desks, the Reservations overview report includes a **No-show rate** and a count of missed check-ins. This article covers desk reports only.

No-shows are recorded only when check-in is turned on. To turn it on, go to Settings → Desks → **Features** and enable **Check In & Out**. You can also turn on **Automatically cancel reservations with incomplete check in**. For how check-in works, see [How to use check-ins](https://help.dibsido.com/en/articles/110-how-to-use-check-ins.md).

### Open the report

1.  Go to Reports → Desks.
    
2.  Open the **Reservations overview** tab.
    
3.  Check the **No-show rate** card. It shows the percentage and the number of **Missed check-ins** for the selected timeframe. The default timeframe is **Today**.
    

![](https://staticfiles.gleap.io/p66b3547deb584c8b46c2fbb1/wr6MbNRc5X2H7CN0v3TKFMyZ7Yqnbb1z9Jdr1q6jNwKwa4vjI8BeZONaC07lkJMc4ZA50rVlh54.png)

The table includes a **Check-in time** column. A blank check-in time means the person has not checked in.

### List only missed check-ins

1.  Click the filter icon on the **Check-in time** column.
    
2.  In **Filter Operator**, choose **Null**.
    
3.  Click **Filter**.
    

To list only reservations that were checked in, choose **Not Null** instead.

![](https://staticfiles.gleap.io/p66b3547deb584c8b46c2fbb1/0fu9QdIAw12H1L0RtuJGcejLdCnN2eV6lAjABymAjY4FF4uEs28cSAhhXR05e03G9oPVLqyf2Cq.png)

You can also narrow the list with:

-   The timeframe or date range at the top of the report
    
-   **Filter by workplace**
    
-   The search box in the table
    

### Export the list

1.  Open the ellipsis menu on the table (the three-dot menu).
    
2.  Choose **Excel export** or **CSV export**.
    

### Policy compliance

For a related view, open the **Policy compliance** tab. It includes a **Check-in rate** and a **Checked in** column.

Related articles:

-   [How to use check-ins](https://help.dibsido.com/en/articles/110-how-to-use-check-ins.md)
    
-   [How to generate and interpret desk usage reports](https://help.dibsido.com/en/articles/97-how-to-generate-and-interpret-desk-usage-reports.md)